At Eximo, we prioritize customer satisfaction and aim to provide a hassle-free shopping experience. Please review the following information regarding our refund and cancellation policies:
Refund Policy: We do not offer refunds for products purchased from our ecommerce website. However, we understand that issues such as size discrepancies, fitting problems, or receiving damaged products may occur. Therefore, we offer a 7-day exchange policy to address such concerns.
Exchange Policy: If you encounter any size or fitting issues, or if you receive a damaged product, you may request an exchange within 7 days from the date of delivery. To be eligible for an exchange, the item must be unused, in its original condition, and with the tags intact. Our goal is to ensure that you receive the correct size or a replacement for any damaged products.
Cancellation Policy: You may cancel your order within [24 Hours] from the time of purchase, provided that the order has not been processed for shipping. Once an order has been processed, it cannot be cancelled.
How to Request an Exchange: To initiate an exchange, please contact our customer support team at [ Instagram Support: Click Here , Whatsapp Support: Click Here ] Within the specified exchange period. Our team will guide you through the exchange process and provide instructions for returning the item(s).
Return Shipping: Customers are responsible for the return shipping costs incurred during the exchange process. We recommend using a trackable shipping method to ensure the safe return of the item(s).
Exclusions: Please note that certain items, such as personalized or custom-made clothing, may not be eligible for exchange unless they are defective or damaged upon arrival. Additionally, final sale items are not eligible for exchange.
Contact Us: If you have any questions or concerns regarding our refund and cancellation policies, please feel free to contact our customer support team at [ Instagram Support: Click Here , Whatsapp Support: Click Here ].We are here to assist you and ensure a positive shopping experience.
Policy Updates: We reserve the right to update or modify our refund and cancellation policy at any time without prior notice. Any changes or revisions to our policy will be communicated through our website.
Thank you for choosing Eximo for your clothing needs. We appreciate your understanding and cooperation with our policies.